The Duty Manager Will:
• Agree a suitable package of equipment and personnel with the customer and agree if an environmental advisor is required.
• Fax equipment list and daily hire charges to the customer.
• Arrange air transport of the equipment and personnel and advise customer of estimated time of arrival.
• Inform customer of logistic requirements:
• Boats for deployment
• Helicopters
• Road transport/hire cars
• Advise customer of names of Duty Manager and all personnel.
• Request assistance with immigration and customs if required.

The Customer Will:
• Ensure the response team is met and directed to the command centre.
• Provide transport for the equipment from the arrival airport, or other location, to the equipment storage area, vessel or worksite.
• Provide accommodation for the response team.
• Ensure that insurance cover is provided for equipment against any loss or damage.
• Ensure that there is a response management team in place. Depending on the size of either the incident or the local operating company, one person may carry
out several duties, or, in the case of a very large spill, each job may be expanded, for example, several beach cleaning supervisors maybe needed.

How the Response Team is organised and its precise duties can only be decided with reference to the requirement to interface with the response authority, normally either the Coastguard, the customer’s response team or other relevant
government organisation.

The schematic diagram illustrates the chain of events that must occur for successful utilisation of the OSRL/EARL resources. OSRL/EARL has control of the link up and the flight. On landing at the required destination, much support will be
needed from the mobilising party.