Response Services
The customer is at the heart of the organisation, having direct access to a Duty Manager 24 hours a day, 365 days a year. The Duty Manager is on call to provide advice or initiate action and mobilise resources.

Response Team Managers
• A team of 10 highly skilled Response Team Managers with a wide range of
previous experience of leading response operations

Duty Managers
• A team of 14 Duty Managers on call with 24 hours a day, 365 days a year rota
• Attended over 250 spills over a 20 year period in over 25 countries
• Approximately 100 years' collective oil spill experience

Duty Administrators
• A dedicated team of skilled Duty Administrators to organise logistics and
personnel movement

Response Teams
• A combined team of 60 on-call response personnel
• Support if required from the Training and Consultancy Teams and from other
response organisations through the Global Response Network (GRN)
• Over 200 years' response experience
• Huge range of experience of spills in a wide variety of offshore onshore and
inland environments
• Attended in excess of 250 spills
• Team of highly trained and motivated staff with specialist skills involving spill
safety, aviation operations, logistics and safety, freight movement, equipment
deployment and maintenance, cold climate response and the whole range of
response strategies
• Qualifications include: Chemical, Mechanical, Marine & Production Engineering,
Bachelors and Masters degrees in Environmental & Marine disciplines and wide
ranging military experiences

Technical Advisors
• One key service that our Members can expect in the event of an oil spill incident is sound technical advice. Oil spills are our business, and our commitment to you is the provision of technical support to help you deal with the situation in the best possible way.

	Development and Training All staff joining OSRL/EARL are now required to complete an intensive 12-week programme to introduce them to the business and the basics of oil spill response before moving into their respective departments. During 2006, there have been further developments in the training to introduce the concept of competency based training where the performance of staff is monitored and their competence assessed. A team of trained internal Assessors are engaged to oversee this process. In addition an educationalist has been working within the Training Department to develop best practices of teaching and learning skills. By adopting such a rigorous approach to training, OSRL/EARL stands apart in the industry in ensuring the quality of its staff for its customers.
	Technical Solutions • A team of international professional consultants with an increasing range of language skills • Degree qualifications including Doctorates, Masters & Bachelors degrees in Marine Biology, Marine Science, Environmental Sciences, Chemistry, Geology, Engineering and Shipping operations • Professional skills in marine and oil industry operations • 140 international consultancy projects delivered over the past 5 years • 90 years' collective consultancy experience • Experience in providing practical response solutions for the oil industry Training • Over 700 courses delivered to more than 12,000 delegates in 50 countries over the past 10 years • Training delivered by operational staff with current spill experience from actual events • More than 3,000 man-days training experience • 50 years' oil industry experience • IMO accredited trainers and training programmes Support and Services • 62 years' collective experience in the oil industry • Skills include project management, business development, marketing, contract management, manufacturing, research and development projects and spill response • Qualifications in Business Studies, Chemical Engineering, Manufacturing Production, IMO Trainers, Marine Engineer and Naval Architect
	Journey to our base in the comfort of your seat • Southampton Base - Operations Command Room - Storage Hall 1 - Storage Hall 2 - Pier - Backyard